CUSTOMER STORY

Collegis

Where to Start with AI: How Collegis Turned 21 Ideas into 7 Priorities

Ask Collegis where AI could help, and the list fills up fast. Forecast upkeep, board deck assembly, invoice matching, close checklists: almost every recurring task looks like a candidate. The harder question is which ones deserve the team’s limited time, budget, and attention first, and how anyone will know it paid off.

That was the question facing Collegis, an education services company, this summer. The team was curious about AI and already experimenting with it. What it didn’t have was a way to decide where to put real resources, or a clear measure of what success would look like once it did.

  • Industry:
    Higher Education Consulting, EdTech, and Managed Services (B2B)
  • Company Size:
    201–500 employees
  • Solutions:
    AI Phase Zero, Salesforce, Certinia
  • Region:
    United States
21 AI opportunities found across five finance workstreams
1,100+ hours a year the full list could give back, net of build time
7 chosen for the first five months
700+ of those hours from the first seven alone

Putting a number on every idea

Collegis picked five workstreams to examine: contractor forecasting, compensation forecasting, timecard and month-end close, the monthly board reporting deck, and revenue forecasting for existing and new business. In a series of working sessions, the team walked VFP through each process step by step: what they do, how long it takes, who is involved, which systems and spreadsheets they touch, and where things tend to go wrong.

Those sessions surfaced 21 opportunities for AI to take on manual work. A list of 21 is a wish list, not a plan. To turn it into one, VFP scored every opportunity against the same three questions:

Time today

How many hours does the team spend on this each cycle or month?

Effort to build

Is this a low (1 to 2 weeks), moderate (2 to 4 weeks), or higher (4+ weeks) build?

Dependencies and risks

What has to be true first, and what could go wrong?

That gave every idea a business case in the same terms: hours returned, weighed against what it takes to get them. It also made the trade-offs visible. A check that catches math and formatting errors before the board deck goes out was scored as a fast, low-risk win. A tool that builds the new-business forecast straight from sales pipeline data moved down the list, because the pipeline data needs cleaning first. Automating it early would only automate today’s errors.

What the numbers showed

Subtracting the one-time build effort from the hours each task consumes over a year, the full list adds up to more than 1,100 estimated hours the team could get back. Most of that sits in three places:

Existing-business revenue forecasting

About 530 hours a year, much of it spent keeping a very large forecast spreadsheet in sync with the system.

Monthly board reporting

About 310 hours a year, mostly copying numbers from complex workbooks into slides and checking that they match.

Contractor forecasting

About 170 hours a year of reformatting files and matching time against invoices.

Those hours aren’t headcount savings; they’re capacity the team can shift from preparing numbers to analyzing them, running what-if scenarios, and making strategic decisions.

From 21 to 7

No finance team can take on 21 automations at once, and trying to would spread the effort so thin that none of them land. The point of the scorecard was to make focusing easy to defend.

VFP brought the scorecard back as a recommendation and asked the team two questions: which of these would make the biggest difference to your week, and is there a case for starting somewhere other than where we would? Collegis chose seven. They led with existing-business revenue forecasting, the largest pool of hours even though it isn’t the quickest build, and paired it with smaller wins in contractor and compensation forecasting so value shows up early and keeps arriving.

Those seven account for more than 700 of the 1,100+ hours, fit into the first five months starting in October 2026, and each carries its own measure of success: the hours it is expected to give back. The remaining opportunities stay on the roadmap, sequenced behind them, and the pace can pick up as Collegis learns to build its own automations.

Foundation before solutions

Three things go in place before the first automation is built:

A deliberate start

Around 10 Claude licenses for the Collegis finance team, rather than a broad rollout on day one.

A secure connection to company data

An MCP connection so Claude can work with the company’s Salesforce and Certinia data, respecting each person’s existing permissions. No one sees anything they couldn’t see before.

Clear ownership

A named finance AI owner, human review of everything AI produces, and training so the team can eventually build its own automations.

Coming in Part 2

The scorecard predicted outcomes for every use case. In Part 2, we’ll check it: what happened when the first of the seven moved from the roadmap into daily use, how many hours it actually returned, and what Collegis changed along the way.

Speak with a consulting expert

Raul Acosta

Sales Director

As an agile, focused and collaborative team player Raul strives to consistently take a holistic approach and make an impact with each networking experience and partnership forged.

 

With 15+ years of experience in sales strategy, application sales, and relationship management, he excels at solving complex business challenges through data-driven insights, superior customer service, and relevant Salesforce expertise.

 

As a former trusted advisor at Certinia and Salesforce, Raul has successfully implemented strategies that drive revenue, align business units, engage target audiences, strengthen brand image, maximize productivity, develop people, transform processes, and improve overall customer experience, showcasing his commitment to clients, partners, and colleagues.

Michael Kelly

Engagement Director & Head of Project Management

Michael, with a background in project financial management and analysis, has spent over a decade in various project management roles. Leading clients, project teams, and fellow project managers, he ensures successful project deliveries and implementations. Michael’s PMP Certification enables him to stay current with the latest industry standards and project management practices.

 

Passionate about his field and role, Michael finds fulfillment in successful projects, tangible results, and meeting client needs.

 

Throughout his experience in engagement management Michael has successfully led over 25 clients, projects, and go-lives. He has overseen a project budget portfolio of $25 million per year, managing 21 separate project engagement efforts concurrently for his client base. In his career, Michael has hired, trained, and personally managed a team of over 50 project managers.

 

He has also contributed to the development and training of new agile project methodologies in multiple companies.

 

Currently, at VFP, Michael has played a crucial role in implementing the new agile methodology across all active projects for their client base in 2023.

Greg Plaisance

Managing Consultant

Throughout his career at VFP, Greg has progressed from the role of Consultant to Senior Consultant and currently serves as a Managing Consultant.

 

With 15 years of experience in the financial services industry, Greg possesses a diverse skill set that spans Retail Banking, Post Audit, and Consulting. He holds 3 Salesforce certifications and 2 Certinia certifications, showcasing his expertise in areas such as Accounting, Revenue Recognition, Billing, and leadership strategy. Greg’s extensive background equips him with a deep understanding of financial processes, enabling him to offer valuable insights and guidance to clients within the industry.

 

Passionate about process improvement, efficiency, and leadership he helps companies by managing the systems that support their core objectives, allowing them to focus on their key goals.

 

Greg aims to build VFP into a premier consulting firm that is highly sought-after by both clients and professionals as a desirable place to work.

Kristin Hubbard

Managing Consultant

Kristin Hubbard is a Managing Consultant at VFP Consulting, where she helps finance and operations leaders change how their organizations sell, deliver, bill, and account for their work. Her approach covers people, process, and technology, because a new system only pays off when the teams and processes around it change too.


Kristin brings 15 years of quote-to-cash experience, including deep expertise in revenue recognition and in-depth knowledge of the full Salesforce/Certinia suite. She knows these systems from the inside. She started her career as an Accounts Receivable Specialist, then ran the platform as a Salesforce/Certinia Administrator and Business Systems Manager before moving into consulting. That path, along with her accounting degree, gives her a clear view of the daily pressures her clients’ finance teams face.


Today she guides executive teams through large-scale transformations. Most recently, she has led a global firm’s finance and operations leadership through a full quote-to-cash overhaul. That work includes keeping executives aligned through a leadership change and coordinating delivery across VFP, the client, and partner firms. Clients in technology, professional services, and finance and accounting count on her to keep complex programs moving and keep everyone pointed at the same outcome.


Since joining VFP in April 2022, Kristin has led and mentored consultants across her engagements, and she plays an active role in hiring and developing the firm’s next generation of consultants and project managers.


Kristin is a two-time Salesforce MVP, holds multiple Salesforce/Certinia certifications, and has helped organize Florida Dreamin since 2018.

Ty alibhai

Managing Consultant

Ty is a seasoned consulting leader who has focused his experience over the last 15 years on the Salesforce platform and solutions in its ecosystem. He brings 20+ years of business knowledge, consulting experience, and a knack for successful Salesforce and Certinia implementations in the quote-to-cash space. Ty has successfully implemented technology solutions such as Salesforce and Certinia to over 100+ customers over his career and has led/managed consultant teams of 5-10 people.

 

Graduating from UC Berkeley’s Haas Business School and with a strong background in Computer Science, he launched his career in technology consulting. He focused his career on the Salesforce platform after experiencing success at Salesforce in the early 2000s and growing that knowledge with consulting partners the latter half of his career. His knowledge spans multiple industries, solutions, and market segments from SMB to Enterprise level experience.

 

As part of his role at VFP, he effectively manages a team of consultants, empowering them to achieve their career objectives. He also leads project teams and ensures the seamless adoption of technology, thereby driving client success at VFP.

 

Driven by a strong desire to make a positive impact on customers’ lives by simplifying their experience with new systems he excels as a leader, mentoring consultants and guiding project teams to successful outcomes.

Nick Anderson

Managing Consultant

A global Salesforce and Certinia consulting and implementation leader, Nick is an expert in his field with more than 8 years of experience on the platform, specializing in Quote to Cash and Professional Services Automation best practices.

 

With a focus on mid-market and enterprise accounts, Nick brings a deep knowledge of best practices to all aspects of client projects including change management, business process documentation & improvement, system configuration, revenue recognition and managed services.

 

With an extensive background in International Business and PSA solutions, Nick is the driving force behind the VFP consultants, helping the team tap into their full potential in order to deliver excellent results.

 

Never one to back down from a challenge, Nick embraces his ever-changing environment and encourages customers to do the same as a way to drive further success down the road. He stresses the importance of clear communication and building strong working relationships in order to effectively articulate a vision for the future of a business.

 

Using his own years of consulting experience as a touchstone, Nick’s focus is on developing talent and ushering in customer success for the VFP team across the board.

Doug Johnston

Chief Operating Officer

Building scalable large-capacity services teams in enterprise environments for more than 25 years, Doug is focused on operational excellence and builds high-quality and high-growth companies and teams.  


As COO, Doug’s responsibilities encompass overseeing all facets of customer services including a Project Management team, internal operations, and a team of expert consultants. His primary focus lies in fostering a high-performing team and culture, guiding its development, providing support, and offering coaching to optimize efficiency.

Doug’s diverse experiences in industries including software services, government, private sector, medical, and beyond have led to the development of a global team, overseeing projects ranging from small initiatives to multi-million dollar implementations and long-term relationships with clients.


With unwavering determination, Doug strives to establish a top-tier consulting firm in collaboration with VFP’s CEO, Stephanie Taylor. Together they shared a vision that transcends software implementation, aiming to provide value, challenge conventions, and leverage expertise for optimal outcomes. Though strategies shift with growth, the core objective of building an exceptional company remains a constant in Doug’s journey. 


Doug joined VFP in its infancy, with a goal to grow the team and scale the operation – which is now doubling year over year, based on a passion for people matched with a deep sense of purpose. With 2x INC5000 placements under 1000, team growth of more than 10,000%, high customer success ratings and stability within the team, his leadership has proved vital to positive growth and long term stability for VFP. 

Stephanie Taylor

Chief Executive Officer

A sought-after leader with a 20+ year history working with global Fortune 500 companies, Stephanie is a business process expert with a deep and well-recognized expertise in the Salesforce and Certinia ecosystems, with a focus on Quote-to-Cash, ERP, CRM, and Financial Management.

 

Stephanie founded VFP Consulting to offer companies with access to a 360 approach to not just implementing but managing their technology investments over time, from aligning people, process and product needs to long term management that maximizes the investment and fuels growth and business needs over time. 

 

Front-line experience overseeing 100+ projects and relationships with diverse clients, from mid-market enterprises to billion-dollar enterprises, Stephanie’s expertise spans high-growth businesses, private equity, mergers and acquisitions across various industries. Her leadership at VFP places a premium on the core values behind the name – Vision, Focus, and Passion.