Envelope Linkedin Instagram
CUSTOMER STORY

Five9

How Five9 saved millions by rolling out PSA

Five9 and VFP worked together to take initial requirements – with four levels of detail – and turn them into a fully functioning PS Cloud rollout, hitting a crucial business deadline. Five9 credits the implementation as a major transformative factor in their growth and immediate productivity enhancements.

 

Certinia and VFP Consulting used a phased approach, VFP Consulting helped integrate Five9 into the Salesforce ecosystem, implementing PS Cloud across all service divisions. This new 360 view of Five9’s entire sales process, services, and growing developments, opened the door for community sharing and company-wide project insights with customers, team members, and key partners. 

READ THE CErtinia CASE STUDY ►
  • Industry:
    Call Center Technology
  • Company Size:
    • 2,000+ employees around the world
    • 2,500+ enterprise, mid-market, and SMB customers in 104 countries
  • Solutions:
    Certinia Professional Services Cloud
$
0
M
Added in revenue due to productivity increases
0
+
Hours saved
0
%
Improved resource and revenue forecasting

Run Don’t Walk: How Five9 Saved Millions with FinancialForce PSA

This webinar led by Chris Osborne, Sr. Product Marketing Manager at Certinia joining Tony Sorensen, SVP & CIO at Five9; Blake Nelson, Vice President, Global Services Operations & Strategy at Five9  and Doug Johnston, COO at VFP Consulting.

Learn how the leading cloud contact center platform Five9, along with help from the expert team at VFP Consulting, saved thousands of hours and millions of dollars by deploying Certinia Professional Services Cloud. Using a phased approach, the experienced team at VFP helped integrate Five9 into the Salesforce ecosystem, implementing Certinia PS Cloud across all service divisions.

Watch The full webinar ►

VFP Perspective

Duis egestas, quam ut eleifend rutrum, arcu libero imperdiet dui, ac gravida nibh lorem ac ante. Praesent molestie maximus enim, eu rhoncus lacus gravida sed. Praesent egestas erat eu dictum porttitor. Nunc tempor ornare efficitur. Integer nec massa in augue tristique convallis quis et metus. Quisque ipsum elit, convallis quis gravida quis, vehicula sit amet diam. Vivamus faucibus mauris nec auctor viverra. Vivamus pharetra a mi vitae lacinia. Phasellus ornare nisi ex, eget efficitur elit pellentesque sit amet. Donec mollis mi id leo ornare scelerisque. Donec vehicula quam ligula, at imperdiet massa rutrum sed. Nullam ullamcorper turpis tempor velit ornare lobortis.

 

Curabitur ipsum sem, pellentesque vitae rhoncus eu, lobortis a massa. Nam eu nunc erat. Nam semper, odio vel porttitor consectetur, enim arcu pharetra lacus, nec scelerisque sapien massa at dui. Cras laoreet massa eu dignissim sagittis. Sed bibendum turpis quis purus auctor, at bibendum augue vulputate. Donec non tortor maximus, sollicitudin quam id, iaculis est. Donec sodales vehicula ex non viverra. Mauris eget condimentum eros. Sed commodo tempus mollis. Aliquam commodo libero turpis, eu vehicula sapien tincidunt eget. Nam eget erat nec ex vehicula commodo et et metus. Morbi feugiat dictum sem vitae blandit.

Speak with a consulting expert

Do you currently use Salesforce as your platform?

We are registered Salesforce® & FinancialForce partners
and honored to be 2X Partner of the Year for FinancialForce and 3X Inc.5000 winner

Envelope Linkedin Instagram
Envelope Linkedin-in

Raul Acosta

Sales Director

As an agile, focused and collaborative team player Raul strives to consistently take a holistic approach and make an impact with each networking experience and partnership forged.

 

With 15+ years of experience in sales strategy, application sales, and relationship management, he excels at solving complex business challenges through data-driven insights, superior customer service, and relevant Salesforce expertise.

 

As a former trusted advisor at Certinia and Salesforce, Raul has successfully implemented strategies that drive revenue, align business units, engage target audiences, strengthen brand image, maximize productivity, develop people, transform processes, and improve overall customer experience, showcasing his commitment to clients, partners, and colleagues.

Envelope Linkedin-in

Michael Kelly

Engagement Director & Head of Project Management

Michael, with a background in project financial management and analysis, has spent over a decade in various project management roles. Leading clients, project teams, and fellow project managers, he ensures successful project deliveries and implementations. Michael’s PMP Certification enables him to stay current with the latest industry standards and project management practices.

 

Passionate about his field and role, Michael finds fulfillment in successful projects, tangible results, and meeting client needs.

 

Throughout his experience in engagement management Michael has successfully led over 25 clients, projects, and go-lives. He has overseen a project budget portfolio of $25 million per year, managing 21 separate project engagement efforts concurrently for his client base. In his career, Michael has hired, trained, and personally managed a team of over 50 project managers.

 

He has also contributed to the development and training of new agile project methodologies in multiple companies.

 

Currently, at VFP, Michael has played a crucial role in implementing the new agile methodology across all active projects for their client base in 2023.

Envelope Linkedin-in

Greg Plaisance

Managing Consultant

Throughout his career at VFP, Greg has progressed from the role of Consultant to Senior Consultant and currently serves as a Managing Consultant.

 

With 15 years of experience in the financial services industry, Greg possesses a diverse skill set that spans Retail Banking, Post Audit, and Consulting. He holds 3 Salesforce certifications and 2 Certinia certifications, showcasing his expertise in areas such as Accounting, Revenue Recognition, Billing, and leadership strategy. Greg’s extensive background equips him with a deep understanding of financial processes, enabling him to offer valuable insights and guidance to clients within the industry.

 

Passionate about process improvement, efficiency, and leadership he helps companies by managing the systems that support their core objectives, allowing them to focus on their key goals.

 

Greg aims to build VFP into a premier consulting firm that is highly sought-after by both clients and professionals as a desirable place to work.

Kristin Hubbard
Envelope Linkedin-in

Kristin Hubbard

Managing Consultant

Kristin, a seasoned Salesforce and Certinia professional since 2011 specializes in Financial Management, specifically focusing on areas such as Billing, Revenue, and Accounting.

 

With a degree in Accounting, Kristin began her career as a Billing Specialist, where she actively contributed to the implementation of Salesforce and Certinia, showcasing her problem-solving skills and passion for process improvement.

 

Recognizing her abilities, she transitioned to the role of Certinia Administrator, playing a crucial role in the system’s global rollout. Later, as a Business Systems Manager, she assumed responsibility for the entire Salesforce platform. Motivated by her love for the job and a desire to help multiple organizations, Kristin pursued consulting, specializing in Certinia ERP and leading consultant teams for approximately eight years.

 

Since 2018, she has played a vital role in planning and executing the Florida Dreamin event. Recognized as a Salesforce MVP in 2023, she holds 7 Salesforce and 1 Certinia certification, demonstrating her expertise and dedication to growth.

 

Kristin understands the value of embracing technology and streamlining processes to reduce costs and enhance profitability. With expertise in Salesforce and Certinia, she guides organizations to implement efficient systems, optimize operations, and achieve financial success.

Envelope Linkedin-in

Ty alibhai

Managing Consultant

Ty is a seasoned consulting leader who has focused his experience over the last 15 years on the Salesforce platform and solutions in its ecosystem. He brings 20+ years of business knowledge, consulting experience, and a knack for successful Salesforce and Certinia implementations in the quote-to-cash space. Ty has successfully implemented technology solutions such as Salesforce and Certinia to over 100+ customers over his career and has led/managed consultant teams of 5-10 people.

 

Graduating from UC Berkeley’s Haas Business School and with a strong background in Computer Science, he launched his career in technology consulting. He focused his career on the Salesforce platform after experiencing success at Salesforce in the early 2000s and growing that knowledge with consulting partners the latter half of his career. His knowledge spans multiple industries, solutions, and market segments from SMB to Enterprise level experience.

 

As part of his role at VFP, he effectively manages a team of consultants, empowering them to achieve their career objectives. He also leads project teams and ensures the seamless adoption of technology, thereby driving client success at VFP.

 

Driven by a strong desire to make a positive impact on customers’ lives by simplifying their experience with new systems he excels as a leader, mentoring consultants and guiding project teams to successful outcomes.

Envelope Linkedin-in

Nick Anderson

Managing Consultant

A global Salesforce and Certinia consulting and implementation leader, Nick is an expert in his field with more than 8 years of experience on the platform, specializing in Quote to Cash and Professional Services Automation best practices.

 

With a focus on mid-market and enterprise accounts, Nick brings a deep knowledge of best practices to all aspects of client projects including change management, business process documentation & improvement, system configuration, revenue recognition and managed services.

 

With an extensive background in International Business and PSA solutions, Nick is the driving force behind the VFP consultants, helping the team tap into their full potential in order to deliver excellent results.

 

Never one to back down from a challenge, Nick embraces his ever-changing environment and encourages customers to do the same as a way to drive further success down the road. He stresses the importance of clear communication and building strong working relationships in order to effectively articulate a vision for the future of a business.

 

Using his own years of consulting experience as a touchstone, Nick’s focus is on developing talent and ushering in customer success for the VFP team across the board.

Envelope Linkedin-in

Doug Johnston

Chief Operating Officer

Building scalable large-capacity teams in enterprise environments for more than 20 years, Doug is creating a culture at VFP focused on growth, sustainability and loyalty.

 

With a belief that customer focused delivery and execution, matched with vision and operational excellence, is what makes a company and an engagement successful, he brings a unique approach to delivery and management.

 

Doug joined VFP with a goal to grow the team and scale the operation – which is now doubling year over year, based on a passion for people matched with a deep sense of purpose.

Envelope Linkedin-in

Stephanie Taylor

Chief Executive Officer

A sought-after enterprise management consultant with a 13-year history working with global Fortune 500 companies, Stephanie has deep and well-recognized expertise in the quote-to-cash, ERP, and financials space.

 

Focused on partnerships and long-term line of business growth at VFP, her passion for great consulting and business process is driving incredible growth for the company as well as VFP customers.

 

Ask Stephanie what she does and you’ll hear “all the things” – meaning taking care of the team, the company, and her many Salesforce and Certinia friends, partners, and colleagues.

  • Industry:
    Call Center Technology
  • Company Size:
    • 2,000+ employees around the world
    • 2,500+ enterprise, mid-market, and SMB customers in 104 countries
  • Solutions:
    Certinia Professional Services Cloud