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we love
the work
we do.

Our relationships with our customers and team members are guided by the core principles behind our name: Vision, Focus and Passion. These three words keep us thinking about the future and growing as consultants, Salesforce and FinancialForce implementation experts, colleagues, and partners. We embrace challenges. We love solving problems. And we have a great time working with new organizations and complex engagements.

Core Values

Principal Consultant

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At VFP Consulting, we believe in hiring great people, not just great resumés. We create value for our clients through exceptional service: providing knowledgeable recommendations, identifying and mitigating risk, and challenging the status quo.

 

WHAT YOU CAN EXPECT AT VFP

This is a chance to join a small, ambitious team where your work actually matters. Whether you’re coming from a massive firm or a similar environment, you’ll have a hand in building our future, growing your own skills, and enjoying the work along the way.

 

ABOUT THE ROLE

The Principal Consultant is a senior consulting leader who oversees multiple complex and strategically important client engagements simultaneously, spanning the full Salesforce and Certinia ecosystem rather than a single platform, product, or functional area. Clients look to you to navigate uncertainty, set strategic direction, guide difficult decisions, and ensure their technology investments solve meaningful business problems. In this role, you will serve as an expert advisor, a trusted partner to client leadership, and a mentor to other team members. You will turn broad goals into clear, actionable strategies, build alignment across client stakeholders, and help our teams deliver stronger outcomes through coaching, collaboration, and shared best practices.

 

WHAT YOU’LL DO

Client Advisory and Relationship Leadership

  • Build and sustain trusted-advisor relationships with client executives, sponsors, and business stakeholders across multiple concurrent engagements.
  • Translate client business objectives into practical consulting strategies, guiding discovery, prioritization, platform adoption, and roadmap decisions across the Salesforce and Certinia ecosystem.
  • Facilitate difficult stakeholder conversations, resolve competing priorities, and help reset scope, timing, or expectations before issues escalate.
  • Identify opportunities to create additional client value through platform expansion, process improvement, managed services, or technology and consulting capabilities.

Engagement and Delivery Leadership

  • Lead full engagements or major workstreams from discovery and solution design through configuration, testing, change management, go-live, and adoption.
  • Apply VFP’s standard delivery methodology across assigned engagements, recommending practical adjustments based on engagement complexity, client needs, and delivery considerations.
  • Identify delivery risks, scope creep, dependencies, and resourcing concerns, and raise them early enough to support informed decisions and protect timeline, quality, budget, and client confidence.
  • Provide senior consulting input into scope-change and change-order discussions, evaluate business priorities, solution impacts, and delivery considerations with client partnerships.
  • Prepare and deliver executive recommendations, solution guidance, and strategic decision support that advance client engagements.

Consulting and Solution Expertise

  • Apply VFP consulting judgment and delivery methodology across discovery, business analysis, solution design, implementation planning, and organizational change activities.
  • Evaluate complex client requirements, resolve competing priorities, and provide actionable recommendations that align with business goals and objectives.
  • Challenge assumptions constructively when a proposed direction creates delivery, security, adoption, scalability, or business risk.
  • Maintain broad business and technical fluency across the Salesforce and Certinia ecosystem and the end-to-end quote-to-cash lifecycle, while developing deeper expertise in select product, industry, and delivery areas that strengthen client outcomes.

Team Leadership and Practice Development

  • Provide day-to-day direction, coaching, delegation, and quality review to consultants staffed on assigned engagements while retaining accountability for the final work product and client outcome.
  • Develop team members through actionable feedback, knowledge sharing, mentoring, and creation of learning resources.
  • Create and refine reusable frameworks, templates, accelerators, and documentation that improve delivery quality and consistency.
  • Contribute to proposals, statements of work, estimates, renewals, and pre-sales scoping based on delivery experience and client needs.

Operational, Financial, and Technology Stewardship

  • Maintain awareness of engagement scope, budget, forecast, utilization, quality, and client satisfaction, identifying financial and resourcing risks early enough to support timely action.
  • Leverage VFP project and portfolio reporting to assess engagement health, identify trends and concerns, and inform recommendations for key stakeholders.
  • Stay current on enterprise technology releases, product roadmaps, and platform governance practices to advise clients on upgrade, release management, security, and administration strategies.
  • Use company-approved AI-assisted and automation tools to support documentation, analysis, testing, and delivery while validating outputs and complying with VFP and client security, privacy, and confidentiality requirements.

 

TECHNOLOGY AND PLATFORM EXPERTISE

VFP delivers integrated technology and consulting solutions that connect project delivery, resourcing, financial management, and reporting. Principal Consultants are expected to work fluently across both the technology platforms and the consulting practices that tie these functions together, applying modern tools that make delivery more efficient, reliable, and secure.

Day-One Expertise

  • Understanding of end-to-end Quote-to-Cash (QTC) processes, including quoting, contracting, billing, and revenue recognition
  • Experience with Certinia PSA or Financials, and the ability to advise clients on processes and problem-solving behind solution decisions.
  • Experience using cloud-based business platforms and professional-services delivery tools, including reporting and analytics, project management, knowledge management, and collaboration systems.
  • Understanding data migration, connecting systems, and managing platform governance in enterprise implementations.

Expected and Supported on the Job

  • Use approved AI and automation capabilities to support appropriate delivery activities while validating accuracy, applying sound judgment, and protecting confidential information.
  • Apply appropriate data-privacy, security, and confidentiality practices when selecting tools and handling client information.
  • Evaluate technology based on client value, usability, security, scalability, adoption, and implementation risk.

 

REQUIRED QUALIFICATIONS

  • Bachelor’s degree in a relevant field or an equivalent combination of education and directly related professional experience.
  • 10+ years of professional experience, with a solid background in consulting or services.
  • Demonstrated experience supporting large-scale enterprise transformations through technology implementations, business transformation initiatives, consulting engagements, or comparable industry experience involving complex business processes and stakeholder environments.
  • Experience independently leading complex, multi-workstream, multi-stakeholder client engagements from discovery through go-live and adoption.
  • Experience working directly with executives, including difficult conversations communicating risk and managing escalations.
  • Experience coaching, delegating, and helping other consultants grow through feedback and coaching.
  • Demonstrated ability to translate business requirements into functional solutions through structured, analytical problem-solving.

 

PREFERRED QUALIFICATIONS

  • Experience leading advisory engagements such as solution selection, operating-model design, process redesign, organizational change, or team-building initiatives.
  • Demonstrated success working with complex organizations and navigating business, operational, organizational, and stakeholder challenges through consulting engagements or direct industry roles.
  • Formal project or program management training or certification, such as PMP.
  • Experience contributing to proposals, statements of work, level-of-effort estimates, renewals, or pre-sales scoping.
  • Experience developing consulting methodology, reusable templates, accelerators, or training content.
  • Industry-specific domain expertise relevant to VFP clients.
  • Experience with data migration or integration tools such as Salesforce Data Loader, Informatica, Jitterbit, or comparable solutions.
  • Relevant Salesforce certifications, such as Salesforce Certified Platform Administrator or Salesforce Certified Platform App Builder.
  • Relevant Certinia Implementation Consultant or Sysadmin certifications for Professional Services Cloud/PSA and/or Financial Management Cloud.

 

WHAT SUCCESS LOOKS LIKE

  • Client leaders trust you because of your judgment, communication, and ability to get things done.
  • Engagements operate with clear governance and success measures, and delivery risks are identified, communicated, and managed early.
  • Recommendations, status updates, and client communications are consistently executive-ready and require minimal revision.
  • Consultants working with you improve through effective coaching, delegation, feedback, and quality review.
  • You contribute reusable methods, templates, accelerators, proposals, or insights that strengthen VFP delivery and client value.

 

CORE COMPETENCIES

  • Strategic Consulting and Solution Judgment: Makes sound solution-direction calls under ambiguity, and can explain the reasoning behind them to a client executive.
  • Executive Client Leadership and Communication: Earns trust with client leadership through candor, follow-through, and business judgment, not just technical skill.
  • Complex Problem-Solving and Business Analysis: Turns messy, sometimes conflicting requirements into a clear, prioritized recommendation.
  • Delivery, Risk, and Commercial Awareness: Understands how scope, budget, resourcing, and delivery decisions affect engagement health and client outcomes, identifying risks early enough to support timely action.
  • Coaching, Delegation, and Quality Leadership: Makes the consultants around them measurably better through feedback and delegation, not just review.
  • Accountability, Adaptability, and Continuous Improvement: Owns the outcomes of their engagements, including those that go wrong, and keeps refining how VFP delivers.

 

COMPENSATION AND BENEFITS

VFP Consulting offers a comprehensive benefits package designed to support employee well-being and professional growth that includes:

  • Medical, dental, and vision coverage; retirement savings; paid time off; flexible remote work; professional development and certification support; and other programs and perks.
  • This position is eligible for a performance-based bonus in accordance with company plan terms.

 

EQUAL EMPLOYMENT OPPORTUNITY

VFP Consulting is an Equal Employment Opportunity employer. VFP Consulting provides reasonable accommodations to qualified applicants and employees with disabilities. To request an accommodation during the application or interview process, please contact mhampton@vfp-consulting.com

 

We’re looking for experienced consultants who combine strong judgment, client leadership, and a commitment to helping others succeed. If you’re interested in advancing your career in the Salesforce and Certinia ecosystem, we’d love to talk to you.

Apply Now

Current postings

Principal Consultant

At VFP Consulting, we believe in hiring great people, not just great resumés. We create value for our clients through exceptional service: providing knowledgeable recommendations,

Senior Project Manager

At VFP Consulting, we believe in hiring great people, not just great resumés. We create value for our clients through exceptional service: providing knowledgeable recommendations,

Senior Consultant, Sales Cloud

As a Senior Consultant working directly with clients, you’re an advisor building strong and trusted relationships. You’ll deliver end-to-end consulting services on the Salesforce platform using Salesforce cloud solutions and Certinia to support our customers’ business needs.

Solution Architect

As a Technical/Solution Architect, you’ll work with our internal teams, clients, and technical partners to scope, design and execute the technical aspects of our projects which will include participation in the pre-sales effort. As a client facing consultant, you will help our consultants design and construct a complete end-to-end solution for our clients.

Senior Consultant, ERP

As a Senior Consultant working directly with clients, you’re an advisor building strong and trusted relationships. You’ll deliver end-to-end consulting services on the Salesforce platform using Certinia FFA to support our customers’ business needs.

Senior Consultant, PSA

As a Senior Consultant working directly with clients, you’re an advisor building strong and trusted relationships. You’ll deliver end-to-end consulting services on the Salesforce platform using Certinia PSA to support our customers’ business needs.

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Raul Acosta

Sales Director

As an agile, focused and collaborative team player Raul strives to consistently take a holistic approach and make an impact with each networking experience and partnership forged.

 

With 15+ years of experience in sales strategy, application sales, and relationship management, he excels at solving complex business challenges through data-driven insights, superior customer service, and relevant Salesforce expertise.

 

As a former trusted advisor at Certinia and Salesforce, Raul has successfully implemented strategies that drive revenue, align business units, engage target audiences, strengthen brand image, maximize productivity, develop people, transform processes, and improve overall customer experience, showcasing his commitment to clients, partners, and colleagues.

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Michael Kelly

Engagement Director & Head of Project Management

Michael, with a background in project financial management and analysis, has spent over a decade in various project management roles. Leading clients, project teams, and fellow project managers, he ensures successful project deliveries and implementations. Michael’s PMP Certification enables him to stay current with the latest industry standards and project management practices.

 

Passionate about his field and role, Michael finds fulfillment in successful projects, tangible results, and meeting client needs.

 

Throughout his experience in engagement management Michael has successfully led over 25 clients, projects, and go-lives. He has overseen a project budget portfolio of $25 million per year, managing 21 separate project engagement efforts concurrently for his client base. In his career, Michael has hired, trained, and personally managed a team of over 50 project managers.

 

He has also contributed to the development and training of new agile project methodologies in multiple companies.

 

Currently, at VFP, Michael has played a crucial role in implementing the new agile methodology across all active projects for their client base in 2023.

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Greg Plaisance

Managing Consultant

Throughout his career at VFP, Greg has progressed from the role of Consultant to Senior Consultant and currently serves as a Managing Consultant.

 

With 15 years of experience in the financial services industry, Greg possesses a diverse skill set that spans Retail Banking, Post Audit, and Consulting. He holds 3 Salesforce certifications and 2 Certinia certifications, showcasing his expertise in areas such as Accounting, Revenue Recognition, Billing, and leadership strategy. Greg’s extensive background equips him with a deep understanding of financial processes, enabling him to offer valuable insights and guidance to clients within the industry.

 

Passionate about process improvement, efficiency, and leadership he helps companies by managing the systems that support their core objectives, allowing them to focus on their key goals.

 

Greg aims to build VFP into a premier consulting firm that is highly sought-after by both clients and professionals as a desirable place to work.

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Kristin Hubbard

Managing Consultant

Kristin, a seasoned Salesforce and Certinia professional since 2011 specializes in Financial Management, specifically focusing on areas such as Billing, Revenue, and Accounting.

 

With a degree in Accounting, Kristin began her career as a Billing Specialist, where she actively contributed to the implementation of Salesforce and Certinia, showcasing her problem-solving skills and passion for process improvement.

 

Recognizing her abilities, she transitioned to the role of Certinia Administrator, playing a crucial role in the system’s global rollout. Later, as a Business Systems Manager, she assumed responsibility for the entire Salesforce platform. Motivated by her love for the job and a desire to help multiple organizations, Kristin pursued consulting, specializing in Certinia ERP and leading consultant teams for approximately eight years.

 

Since 2018, she has played a vital role in planning and executing the Florida Dreamin event. Recognized as a Salesforce MVP in 2023, she holds 7 Salesforce and 1 Certinia certification, demonstrating her expertise and dedication to growth.

 

Kristin understands the value of embracing technology and streamlining processes to reduce costs and enhance profitability. With expertise in Salesforce and Certinia, she guides organizations to implement efficient systems, optimize operations, and achieve financial success.

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Ty alibhai

Managing Consultant

Ty is a seasoned consulting leader who has focused his experience over the last 15 years on the Salesforce platform and solutions in its ecosystem. He brings 20+ years of business knowledge, consulting experience, and a knack for successful Salesforce and Certinia implementations in the quote-to-cash space. Ty has successfully implemented technology solutions such as Salesforce and Certinia to over 100+ customers over his career and has led/managed consultant teams of 5-10 people.

 

Graduating from UC Berkeley’s Haas Business School and with a strong background in Computer Science, he launched his career in technology consulting. He focused his career on the Salesforce platform after experiencing success at Salesforce in the early 2000s and growing that knowledge with consulting partners the latter half of his career. His knowledge spans multiple industries, solutions, and market segments from SMB to Enterprise level experience.

 

As part of his role at VFP, he effectively manages a team of consultants, empowering them to achieve their career objectives. He also leads project teams and ensures the seamless adoption of technology, thereby driving client success at VFP.

 

Driven by a strong desire to make a positive impact on customers’ lives by simplifying their experience with new systems he excels as a leader, mentoring consultants and guiding project teams to successful outcomes.

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Nick Anderson

Managing Consultant

A global Salesforce and Certinia consulting and implementation leader, Nick is an expert in his field with more than 8 years of experience on the platform, specializing in Quote to Cash and Professional Services Automation best practices.

 

With a focus on mid-market and enterprise accounts, Nick brings a deep knowledge of best practices to all aspects of client projects including change management, business process documentation & improvement, system configuration, revenue recognition and managed services.

 

With an extensive background in International Business and PSA solutions, Nick is the driving force behind the VFP consultants, helping the team tap into their full potential in order to deliver excellent results.

 

Never one to back down from a challenge, Nick embraces his ever-changing environment and encourages customers to do the same as a way to drive further success down the road. He stresses the importance of clear communication and building strong working relationships in order to effectively articulate a vision for the future of a business.

 

Using his own years of consulting experience as a touchstone, Nick’s focus is on developing talent and ushering in customer success for the VFP team across the board.

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Doug Johnston

Chief Operating Officer

Building scalable large-capacity services teams in enterprise environments for more than 25 years, Doug is focused on operational excellence and builds high-quality and high-growth companies and teams.  


As COO, Doug’s responsibilities encompass overseeing all facets of customer services including a Project Management team, internal operations, and a team of expert consultants. His primary focus lies in fostering a high-performing team and culture, guiding its development, providing support, and offering coaching to optimize efficiency.

Doug’s diverse experiences in industries including software services, government, private sector, medical, and beyond have led to the development of a global team, overseeing projects ranging from small initiatives to multi-million dollar implementations and long-term relationships with clients.


With unwavering determination, Doug strives to establish a top-tier consulting firm in collaboration with VFP’s CEO, Stephanie Taylor. Together they shared a vision that transcends software implementation, aiming to provide value, challenge conventions, and leverage expertise for optimal outcomes. Though strategies shift with growth, the core objective of building an exceptional company remains a constant in Doug’s journey. 


Doug joined VFP in its infancy, with a goal to grow the team and scale the operation – which is now doubling year over year, based on a passion for people matched with a deep sense of purpose. With 2x INC5000 placements under 1000, team growth of more than 10,000%, high customer success ratings and stability within the team, his leadership has proved vital to positive growth and long term stability for VFP. 

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Stephanie Taylor

Chief Executive Officer

A sought-after leader with a 20+ year history working with global Fortune 500 companies, Stephanie is a business process expert with a deep and well-recognized expertise in the Salesforce and Certinia ecosystems, with a focus on Quote-to-Cash, ERP, CRM, and Financial Management.

 

Stephanie founded VFP Consulting to offer companies with access to a 360 approach to not just implementing but managing their technology investments over time, from aligning people, process and product needs to long term management that maximizes the investment and fuels growth and business needs over time. 

 

Front-line experience overseeing 100+ projects and relationships with diverse clients, from mid-market enterprises to billion-dollar enterprises, Stephanie’s expertise spans high-growth businesses, private equity, mergers and acquisitions across various industries. Her leadership at VFP places a premium on the core values behind the name – Vision, Focus, and Passion.

  • Industry:
    Call Center Technology
  • Company Size:
    • 2,000+ employees around the world
    • 2,500+ enterprise, mid-market, and SMB customers in 104 countries
  • Solutions:
    Certinia Professional Services Cloud