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we love
the work
we do.

Our relationships with our customers and team members are guided by the core principles behind our name: Vision, Focus and Passion. These three words keep us thinking about the future and growing as consultants, Salesforce and FinancialForce implementation experts, colleagues, and partners. We embrace challenges. We love solving problems. And we have a great time working with new organizations and complex engagements.

Core Values

Senior Project Manager

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At VFP Consulting, we believe in hiring great people, not just great resumés. We create value for our clients through exceptional service: providing knowledgeable recommendations, identifying and mitigating risk, and challenging the status quo.

 

WHAT YOU CAN EXPECT AT VFP

This is a chance to join a small, ambitious team where your work actually matters. Whether you’re coming from a big firm or a similar environment, you’ll have a hand in building our future, growing your own skills, and enjoying the work along the way.

 

ABOUT THE ROLE

The Senior Project Manager is a senior delivery leader who independently manages VFP’s complex, high-risk, or strategically important client engagements. Clients look to you to navigate uncertainty, coordinate multiple workstreams, and provide clear, executive-level direction that keeps engagements and programs on track.

In this role, you will lead delivery governance, serve as a trusted advisor to client leadership, and coach Project Managers and delivery team members. You will establish the structure, accountability, and communication needed to manage risk, lead difficult conversations, and deliver successful outcomes.

 

WHAT YOU’LL DO

Complex Project and Program Leadership

  • Collaboratively lead complex, high-risk, multi-workstream client engagements or coordinated programs from sales handoff through stabilization and closeout.
  • Confirm scope, assumptions, contractual commitments, governance, resource needs, and client responsibilities before delivery begins.
  • Develop and maintain an integrated plan covering workstreams, milestones, dependencies, resources, risks, client responsibilities, and key decisions.
  • Coordinate consultants, technical teams, client departments, vendors, and leadership groups so the engagement operates as one coordinated delivery effort.
  • Drive deliverable acceptance, transition, stabilization, lessons learned, and engagement closeout, with clear ownership of remaining actions.
  • Track delivery against intended business outcomes and benefits, not solely scope and schedule commitments.

Executive and Client Stakeholder Management

  • Prepare and deliver executive-ready reporting that translates complex project information into clear risks, decisions, recommendations, and next steps.
  • Lead steering-committee meetings and senior stakeholder discussions, serving as a lead voice for VFP delivery.
  • Build alignment among client sponsors, delivery teams, vendors, and VFP leaders regarding priorities, commitments, dependencies, and decisions.
  • Lead difficult discussions involving scope, budget, timeline, resources, quality, responsibilities, or client expectations, escalating when leadership approval or intervention is needed.

Governance, Risk, and Change Leadership

  • Establish effective governance structures, including decision rights, escalation paths, delivery cadences, reporting standards, and accountability practices.
  • Identify and manage delivery, resource, scope, quality, budget, forecast, dependency, and schedule risks before they materially affect the engagement.
  • Maintain clear RAID and decision records, assign ownership, and drive mitigation and resolution activities.
  • Lead change-control processes so scope changes are identified, assessed, estimated, documented, and approved in partnership with the appropriate VFP leaders.
  • Establish and monitor deliverable quality standards, review cycles, and defect/issue resolution processes across workstreams.

Financial and Commercial Stewardship

  • Monitor project financials, forecasts, budgets, resource utilization, and performance indicators (e.g., earned value, schedule/cost variance), communicating material variances and recommended actions early.
  • Develop and maintain the engagement resource plan, coordinating staffing requirements, capacity constraints, and assignment changes with Delivery leadership.
  • Contribute delivery expertise to statements of work, estimates, resource plans, and change orders.
  • Provide Delivery leadership with timely visibility into engagement health, resource needs, capacity constraints, and material delivery risks.

Team Leadership and Coaching

  • Coach Project Managers and delivery team members through meaningful delegation, feedback, quality review, and practical problem-solving.
  • Review project plans, status reports, RAID logs, governance materials, and executive communications for accuracy, clarity, and completeness.
  • Hold teams accountable to VFP’s standards for documentation, communication, ownership, and follow-through.
  • Create an environment where team members understand their responsibilities, raise concerns early, and collaborate toward client outcomes.

Delivery Coordination and Continuous Improvement

  • Coordinate delivery across discovery, design, configuration, development, integration, data migration, testing, training, deployment, adoption, and stabilization while partnering with consultants and architects on functional and technical decisions.
  • Ensure project documentation, governance records, status information, financial data, and forecasts remain accurate and decision-ready.
  • Contribute to VFP’s project-management methods, templates, dashboards, governance standards, training, and lessons learned.
  • Use approved AI, analytics, reporting, and automation tools to improve delivery visibility, documentation, and efficiency while validating accuracy and protecting client information.

 

TECHNOLOGY AND PLATFORM EXPERTISE

VFP delivers Salesforce and Certinia solutions that connect project delivery, resourcing, financial management, and reporting. Senior Project Managers are expected to understand these systems well enough to plan, sequence, govern, and de-risk the work without serving as the engagement’s primary system configurator or solution architect.

Day-One Expertise

  • Working knowledge of enterprise project and program-management practices, including integrated planning, dependency management, RAID management, governance, and change control.
  • Experience applying Agile, predictive, and hybrid delivery approaches, tailoring governance and rigor to engagement complexity and client organizational maturity.
  • Familiarity with Salesforce records, reports, dashboards, implementation lifecycles, and release concepts, sufficient to interpret technical status and delivery dependencies.
  • Experience with Certinia Professional Services Cloud or a comparable professional services automation platform, including resourcing, forecasting, project financials, and engagement reporting.
  • Ability to build and interpret executive dashboards and decision-oriented reporting using project, resource, and financial data.

Expected and Supported on the Job

  • Use approved AI and automation capabilities to support appropriate delivery activities while validating accuracy, applying sound judgment, and protecting confidential information.
  • Apply appropriate data-privacy, security, and confidentiality practices when selecting tools and handling client information.
  • Evaluate technology based on client value, usability, security, scalability, adoption, and implementation risk.

 

REQUIRED QUALIFICATIONS

  • 8+ years of relevant project, program, technology-delivery, or professional-services experience, including substantial experience leading client-facing implementation engagements.
  • Demonstrated success independently leading complex, multi-workstream cloud, Salesforce, Certinia, or comparable enterprise-technology implementations.
  • Experience managing scope, schedules, budgets, forecasts, resources, quality, risks, dependencies, change control, and contractual deliverables.
  • Experience coordinating distributed client teams, functional and technical resources, leadership stakeholders, and third-party vendors.
  • Experience preparing and presenting decision-oriented project or program reporting to executives and steering committees.
  • Experience leading difficult discussions involving scope, budget, timelines, resources, quality, responsibilities, or client expectations.
  • Experience contributing to statements of work, estimates, resource plans, change orders, and sales-to-delivery transitions.
  • Experience coaching, mentoring, or reviewing the work of Project Managers or other delivery professionals.
  • Bachelor’s degree in business administration, computer science, or a related field, or an equivalent combination of education and directly related professional experience.
  • Strong written, verbal, facilitation, negotiation, and analytical skills, with sound judgment about when executive, commercial, functional, or technical involvement is needed.

 

PREFERRED QUALIFICATIONS

  • Project Management Professional or Program Management Professional certification.
  • PMI-ACP, Certified ScrumMaster, PRINCE2, or comparable Agile or delivery training.
  • Relevant Salesforce certifications or demonstrated Salesforce ecosystem experience.
  • Project-delivery experience with Certinia Professional Services Cloud or a comparable professional services automation platform.
  • Experience leading complex Salesforce, Certinia, or comparable enterprise-technology implementations.
  • Prior experience in a Salesforce, Certinia, cloud-technology, or professional-services consulting environment.
  • Experience leading integration, data-migration, user-acceptance-testing, release-management, training, adoption, or organizational-change workstreams.
  • Experience improving project-management methodologies, templates, dashboards, governance practices, or internal training.

 

WHAT SUCCESS LOOKS LIKE

  • Complex engagements maintain clear governance, executive alignment, documented decisions, and consistent delivery practices.
  • Scope, schedule, budget, forecast, resources, quality, dependencies, and client responsibilities remain visible and actively managed.
  • Material risks, issues, and changes are identified early, assigned clear owners, and managed through resolution or appropriate escalation.
  • Executive reporting gives client and VFP leadership a clear, accurate, and decision-oriented view of engagement health and next steps.
  • Multiple workstreams, teams, vendors, and client stakeholders operate as one coordinated delivery effort.
  • Deliverable acceptance, transition, stabilization, and closeout activities are completed with clear ownership and documentation.
  • Project Managers and delivery team members strengthen their planning, communication, risk management, and client leadership capabilities through coaching and quality review.

 

CORE COMPETENCIES

  • Complex Project and Program Leadership: Integrates multiple workstreams, teams, dependencies, and priorities into a coordinated delivery approach.
  • Executive Communication and Stakeholder Alignment: Communicates complex information clearly and builds alignment around risks, decisions, responsibilities, and next steps.
  • Governance, Risk, and Change Leadership: Establishes effective controls and addresses emerging risks and changes before they materially affect delivery.
  • Financial and Commercial Stewardship: Understands the relationship among scope, budget, forecast, resources, contractual commitments, and delivery performance.
  • Negotiation and Expectation Management: Handles difficult discussions about scope, schedule, budget, resources, and responsibilities directly and constructively.
  • Coaching, Delegation, and Quality Leadership: Develops others through meaningful ownership, clear feedback, practical guidance, and thoughtful review.
  • Accountability and Adaptability: Takes ownership of engagement outcomes and adjusts plans and communication as circumstances change.
  • Responsible Technology and AI Use: Uses approved technology, AI, and automation appropriately while validating accuracy and protecting confidential information.

 

COMPENSATION AND BENEFITS

VFP Consulting offers a comprehensive benefits package designed to support employee well-being and professional growth that includes:

  • Medical, dental, and vision coverage; retirement savings; paid time off; flexible remote work; professional development and certification support; and other programs and perks.
  • This position is eligible for a performance-based bonus in accordance with company plan terms.

 

EQUAL EMPLOYMENT OPPORTUNITY

VFP Consulting is an Equal Employment Opportunity employer. VFP Consulting provides reasonable accommodations to qualified applicants and employees with disabilities. To request an accommodation during the application or interview process, please contact mhampton@vfp-consulting.com

 

We are looking for experienced Senior Project Managers who combine strong judgment, client leadership, and a commitment to helping others succeed. If you’re interested in advancing your career in the Salesforce and Certinia ecosystem, we would love to talk to you.

Apply Now

Current postings

Principal Consultant

At VFP Consulting, we believe in hiring great people, not just great resumés. We create value for our clients through exceptional service: providing knowledgeable recommendations,

Senior Project Manager

At VFP Consulting, we believe in hiring great people, not just great resumés. We create value for our clients through exceptional service: providing knowledgeable recommendations,

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Raul Acosta

Sales Director

As an agile, focused and collaborative team player Raul strives to consistently take a holistic approach and make an impact with each networking experience and partnership forged.

 

With 15+ years of experience in sales strategy, application sales, and relationship management, he excels at solving complex business challenges through data-driven insights, superior customer service, and relevant Salesforce expertise.

 

As a former trusted advisor at Certinia and Salesforce, Raul has successfully implemented strategies that drive revenue, align business units, engage target audiences, strengthen brand image, maximize productivity, develop people, transform processes, and improve overall customer experience, showcasing his commitment to clients, partners, and colleagues.

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Michael Kelly

Engagement Director & Head of Project Management

Michael, with a background in project financial management and analysis, has spent over a decade in various project management roles. Leading clients, project teams, and fellow project managers, he ensures successful project deliveries and implementations. Michael’s PMP Certification enables him to stay current with the latest industry standards and project management practices.

 

Passionate about his field and role, Michael finds fulfillment in successful projects, tangible results, and meeting client needs.

 

Throughout his experience in engagement management Michael has successfully led over 25 clients, projects, and go-lives. He has overseen a project budget portfolio of $25 million per year, managing 21 separate project engagement efforts concurrently for his client base. In his career, Michael has hired, trained, and personally managed a team of over 50 project managers.

 

He has also contributed to the development and training of new agile project methodologies in multiple companies.

 

Currently, at VFP, Michael has played a crucial role in implementing the new agile methodology across all active projects for their client base in 2023.

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Greg Plaisance

Managing Consultant

Throughout his career at VFP, Greg has progressed from the role of Consultant to Senior Consultant and currently serves as a Managing Consultant.

 

With 15 years of experience in the financial services industry, Greg possesses a diverse skill set that spans Retail Banking, Post Audit, and Consulting. He holds 3 Salesforce certifications and 2 Certinia certifications, showcasing his expertise in areas such as Accounting, Revenue Recognition, Billing, and leadership strategy. Greg’s extensive background equips him with a deep understanding of financial processes, enabling him to offer valuable insights and guidance to clients within the industry.

 

Passionate about process improvement, efficiency, and leadership he helps companies by managing the systems that support their core objectives, allowing them to focus on their key goals.

 

Greg aims to build VFP into a premier consulting firm that is highly sought-after by both clients and professionals as a desirable place to work.

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Kristin Hubbard

Managing Consultant

Kristin, a seasoned Salesforce and Certinia professional since 2011 specializes in Financial Management, specifically focusing on areas such as Billing, Revenue, and Accounting.

 

With a degree in Accounting, Kristin began her career as a Billing Specialist, where she actively contributed to the implementation of Salesforce and Certinia, showcasing her problem-solving skills and passion for process improvement.

 

Recognizing her abilities, she transitioned to the role of Certinia Administrator, playing a crucial role in the system’s global rollout. Later, as a Business Systems Manager, she assumed responsibility for the entire Salesforce platform. Motivated by her love for the job and a desire to help multiple organizations, Kristin pursued consulting, specializing in Certinia ERP and leading consultant teams for approximately eight years.

 

Since 2018, she has played a vital role in planning and executing the Florida Dreamin event. Recognized as a Salesforce MVP in 2023, she holds 7 Salesforce and 1 Certinia certification, demonstrating her expertise and dedication to growth.

 

Kristin understands the value of embracing technology and streamlining processes to reduce costs and enhance profitability. With expertise in Salesforce and Certinia, she guides organizations to implement efficient systems, optimize operations, and achieve financial success.

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Ty alibhai

Managing Consultant

Ty is a seasoned consulting leader who has focused his experience over the last 15 years on the Salesforce platform and solutions in its ecosystem. He brings 20+ years of business knowledge, consulting experience, and a knack for successful Salesforce and Certinia implementations in the quote-to-cash space. Ty has successfully implemented technology solutions such as Salesforce and Certinia to over 100+ customers over his career and has led/managed consultant teams of 5-10 people.

 

Graduating from UC Berkeley’s Haas Business School and with a strong background in Computer Science, he launched his career in technology consulting. He focused his career on the Salesforce platform after experiencing success at Salesforce in the early 2000s and growing that knowledge with consulting partners the latter half of his career. His knowledge spans multiple industries, solutions, and market segments from SMB to Enterprise level experience.

 

As part of his role at VFP, he effectively manages a team of consultants, empowering them to achieve their career objectives. He also leads project teams and ensures the seamless adoption of technology, thereby driving client success at VFP.

 

Driven by a strong desire to make a positive impact on customers’ lives by simplifying their experience with new systems he excels as a leader, mentoring consultants and guiding project teams to successful outcomes.

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Nick Anderson

Managing Consultant

A global Salesforce and Certinia consulting and implementation leader, Nick is an expert in his field with more than 8 years of experience on the platform, specializing in Quote to Cash and Professional Services Automation best practices.

 

With a focus on mid-market and enterprise accounts, Nick brings a deep knowledge of best practices to all aspects of client projects including change management, business process documentation & improvement, system configuration, revenue recognition and managed services.

 

With an extensive background in International Business and PSA solutions, Nick is the driving force behind the VFP consultants, helping the team tap into their full potential in order to deliver excellent results.

 

Never one to back down from a challenge, Nick embraces his ever-changing environment and encourages customers to do the same as a way to drive further success down the road. He stresses the importance of clear communication and building strong working relationships in order to effectively articulate a vision for the future of a business.

 

Using his own years of consulting experience as a touchstone, Nick’s focus is on developing talent and ushering in customer success for the VFP team across the board.

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Doug Johnston

Chief Operating Officer

Building scalable large-capacity services teams in enterprise environments for more than 25 years, Doug is focused on operational excellence and builds high-quality and high-growth companies and teams.  


As COO, Doug’s responsibilities encompass overseeing all facets of customer services including a Project Management team, internal operations, and a team of expert consultants. His primary focus lies in fostering a high-performing team and culture, guiding its development, providing support, and offering coaching to optimize efficiency.

Doug’s diverse experiences in industries including software services, government, private sector, medical, and beyond have led to the development of a global team, overseeing projects ranging from small initiatives to multi-million dollar implementations and long-term relationships with clients.


With unwavering determination, Doug strives to establish a top-tier consulting firm in collaboration with VFP’s CEO, Stephanie Taylor. Together they shared a vision that transcends software implementation, aiming to provide value, challenge conventions, and leverage expertise for optimal outcomes. Though strategies shift with growth, the core objective of building an exceptional company remains a constant in Doug’s journey. 


Doug joined VFP in its infancy, with a goal to grow the team and scale the operation – which is now doubling year over year, based on a passion for people matched with a deep sense of purpose. With 2x INC5000 placements under 1000, team growth of more than 10,000%, high customer success ratings and stability within the team, his leadership has proved vital to positive growth and long term stability for VFP. 

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Stephanie Taylor

Chief Executive Officer

A sought-after leader with a 20+ year history working with global Fortune 500 companies, Stephanie is a business process expert with a deep and well-recognized expertise in the Salesforce and Certinia ecosystems, with a focus on Quote-to-Cash, ERP, CRM, and Financial Management.

 

Stephanie founded VFP Consulting to offer companies with access to a 360 approach to not just implementing but managing their technology investments over time, from aligning people, process and product needs to long term management that maximizes the investment and fuels growth and business needs over time. 

 

Front-line experience overseeing 100+ projects and relationships with diverse clients, from mid-market enterprises to billion-dollar enterprises, Stephanie’s expertise spans high-growth businesses, private equity, mergers and acquisitions across various industries. Her leadership at VFP places a premium on the core values behind the name – Vision, Focus, and Passion.

  • Industry:
    Call Center Technology
  • Company Size:
    • 2,000+ employees around the world
    • 2,500+ enterprise, mid-market, and SMB customers in 104 countries
  • Solutions:
    Certinia Professional Services Cloud