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Accelerate with AI. Lead with Judgment: Why Mastering Both Is the Defining Challenge for Services Organizations Today.

By Ty Alibhai, Head of AI, VFP Consulting There is a version of the AI conversation happening in professional services firms right now that goes something like this: “We need to move faster; AI can help, so let’s go.” That instinct is not wrong. But it is incomplete, and the gap between that instinct and… Continue reading Accelerate with AI. Lead with Judgment: Why Mastering Both Is the Defining Challenge for Services Organizations Today.

The Missing Link Between AI Ambition and Profitable Services

By the VFP Consulting at Chicago Certinia Live We were in Chicago last month for Certinia Live, and we left with a clear conviction: the professional services industry is standing at a genuine inflection point, and most organizations don’t realize they’re standing on the wrong side of it. Across the sessions we attended, two things… Continue reading The Missing Link Between AI Ambition and Profitable Services

What VEDA means for our clients: a VFP perspective on Certinia’s new AI solution

By Ty Alibhai, Managing Consultant, VFP Consulting As a Certinia Premier Partner, we’ve had early visibility into VEDA. Here’s our honest read on who it’s built for, what it delivers, and how to know if your organization is ready. At VFP, we’ve spent years helping services businesses get more out of Certinia, and a significant… Continue reading What VEDA means for our clients: a VFP perspective on Certinia’s new AI solution

The Training Tax: Calculating the Real Human Cost of AI

By Stephanie Taylor, Chief Executive Officer, VFP Consulting SummaryThe article explores the “Training Tax,” a hidden operational cost incurred when companies attempt to layer AI on top of messy, non-standardized data. It argues that AI doesn’t fix organizational chaos but instead scales it, forcing teams into a “Validation Tax” where humans spend hundreds of hours… Continue reading The Training Tax: Calculating the Real Human Cost of AI

7 Key Insights on the Value of Certification: A Q&A with VFP Expert Stefanie Fischer

By VFP Consulting team Summary Technology alone doesn’t guarantee success—expertise does. We sat down with Stefanie Fischer, a VFP Consultant with deep specialization in Salesforce (since 2019) and Certinia (since 2022), to unpack why certifications are more than just a badge—they are a blueprint for better business outcomes. Here are the top 7 takeaways from… Continue reading 7 Key Insights on the Value of Certification: A Q&A with VFP Expert Stefanie Fischer

BEYOND THE FOUNDATION: WHERE TO DEPLOY AI FOR MAXIMUM IMPACT

BY Emre Yenier, Principal Consultant, VFP, and Kristin Hubbard, Managing Consultant at VFP Summary You have done the hard work. Your governance is robust, your processes are standardized, and your teams are aligned. Yet, even with a solid foundation in place, starting the journey into Artificial Intelligence can feel overwhelming. Without a logical framework, AI… Continue reading BEYOND THE FOUNDATION: WHERE TO DEPLOY AI FOR MAXIMUM IMPACT

Why Your AI Strategy is Only as Good as Your Messiest Spreadsheet

By Stephanie Taylor, Chief Operating Officer, VFP Consulting In boardrooms across the country, a new mantra has taken hold: “Can’t we just solve this with AI?” From C-suite executives to seasoned project managers, there is a growing belief that if we simply plug a powerful LLM into our existing files, source systems, and legacy databases,… Continue reading Why Your AI Strategy is Only as Good as Your Messiest Spreadsheet

Beyond the Numbers: Why Consultative Strength is the Key to Enterprise Growth

By VFP Consulting We are thrilled to share some exciting news: VFP Consulting has officially been named Certinia’s Growth Partner of the Year for North America Enterprise. In the world of enterprise software, it’s easy to get caught up in metrics and “go-live” dates. But when Certinia announced this year’s winners, one specific piece of… Continue reading Beyond the Numbers: Why Consultative Strength is the Key to Enterprise Growth

Beyond Replacement: How AI Will Redefine Your Workforce by 2030

By Stefanie Fischer, Consultant, and Glen Greer, Principal Consultant at VFP Summary By 2030, AI will redefine the workforce rather than replace it, with data suggesting 75% of work will be a collaboration between humans and AI. The blog highlights VFP’s strategy of “augmentation at scale,” where consultants use AI to handle heavy data lifting… Continue reading Beyond Replacement: How AI Will Redefine Your Workforce by 2030

Why You Must Fix Your Foundation Before Adopting AI

BY Emre Yenier, Principal Consultant, VFP, and Kristin Hubbard, Managing Consultant at VFP Summary Before signing the contract for the next major software platform, look inward. Ensure your governance is robust, your processes are standardized, and your support teams are ready. By focusing on these fundamentals today, you maximize the ROI of your current tools… Continue reading Why You Must Fix Your Foundation Before Adopting AI

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Raul Acosta

Sales Director

As an agile, focused and collaborative team player Raul strives to consistently take a holistic approach and make an impact with each networking experience and partnership forged.

 

With 15+ years of experience in sales strategy, application sales, and relationship management, he excels at solving complex business challenges through data-driven insights, superior customer service, and relevant Salesforce expertise.

 

As a former trusted advisor at Certinia and Salesforce, Raul has successfully implemented strategies that drive revenue, align business units, engage target audiences, strengthen brand image, maximize productivity, develop people, transform processes, and improve overall customer experience, showcasing his commitment to clients, partners, and colleagues.

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Michael Kelly

Engagement Director & Head of Project Management

Michael, with a background in project financial management and analysis, has spent over a decade in various project management roles. Leading clients, project teams, and fellow project managers, he ensures successful project deliveries and implementations. Michael’s PMP Certification enables him to stay current with the latest industry standards and project management practices.

 

Passionate about his field and role, Michael finds fulfillment in successful projects, tangible results, and meeting client needs.

 

Throughout his experience in engagement management Michael has successfully led over 25 clients, projects, and go-lives. He has overseen a project budget portfolio of $25 million per year, managing 21 separate project engagement efforts concurrently for his client base. In his career, Michael has hired, trained, and personally managed a team of over 50 project managers.

 

He has also contributed to the development and training of new agile project methodologies in multiple companies.

 

Currently, at VFP, Michael has played a crucial role in implementing the new agile methodology across all active projects for their client base in 2023.

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Greg Plaisance

Managing Consultant

Throughout his career at VFP, Greg has progressed from the role of Consultant to Senior Consultant and currently serves as a Managing Consultant.

 

With 15 years of experience in the financial services industry, Greg possesses a diverse skill set that spans Retail Banking, Post Audit, and Consulting. He holds 3 Salesforce certifications and 2 Certinia certifications, showcasing his expertise in areas such as Accounting, Revenue Recognition, Billing, and leadership strategy. Greg’s extensive background equips him with a deep understanding of financial processes, enabling him to offer valuable insights and guidance to clients within the industry.

 

Passionate about process improvement, efficiency, and leadership he helps companies by managing the systems that support their core objectives, allowing them to focus on their key goals.

 

Greg aims to build VFP into a premier consulting firm that is highly sought-after by both clients and professionals as a desirable place to work.

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Kristin Hubbard

Managing Consultant

Kristin, a seasoned Salesforce and Certinia professional since 2011 specializes in Financial Management, specifically focusing on areas such as Billing, Revenue, and Accounting.

 

With a degree in Accounting, Kristin began her career as a Billing Specialist, where she actively contributed to the implementation of Salesforce and Certinia, showcasing her problem-solving skills and passion for process improvement.

 

Recognizing her abilities, she transitioned to the role of Certinia Administrator, playing a crucial role in the system’s global rollout. Later, as a Business Systems Manager, she assumed responsibility for the entire Salesforce platform. Motivated by her love for the job and a desire to help multiple organizations, Kristin pursued consulting, specializing in Certinia ERP and leading consultant teams for approximately eight years.

 

Since 2018, she has played a vital role in planning and executing the Florida Dreamin event. Recognized as a Salesforce MVP in 2023, she holds 7 Salesforce and 1 Certinia certification, demonstrating her expertise and dedication to growth.

 

Kristin understands the value of embracing technology and streamlining processes to reduce costs and enhance profitability. With expertise in Salesforce and Certinia, she guides organizations to implement efficient systems, optimize operations, and achieve financial success.

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Ty alibhai

Managing Consultant

Ty is a seasoned consulting leader who has focused his experience over the last 15 years on the Salesforce platform and solutions in its ecosystem. He brings 20+ years of business knowledge, consulting experience, and a knack for successful Salesforce and Certinia implementations in the quote-to-cash space. Ty has successfully implemented technology solutions such as Salesforce and Certinia to over 100+ customers over his career and has led/managed consultant teams of 5-10 people.

 

Graduating from UC Berkeley’s Haas Business School and with a strong background in Computer Science, he launched his career in technology consulting. He focused his career on the Salesforce platform after experiencing success at Salesforce in the early 2000s and growing that knowledge with consulting partners the latter half of his career. His knowledge spans multiple industries, solutions, and market segments from SMB to Enterprise level experience.

 

As part of his role at VFP, he effectively manages a team of consultants, empowering them to achieve their career objectives. He also leads project teams and ensures the seamless adoption of technology, thereby driving client success at VFP.

 

Driven by a strong desire to make a positive impact on customers’ lives by simplifying their experience with new systems he excels as a leader, mentoring consultants and guiding project teams to successful outcomes.

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Nick Anderson

Managing Consultant

A global Salesforce and Certinia consulting and implementation leader, Nick is an expert in his field with more than 8 years of experience on the platform, specializing in Quote to Cash and Professional Services Automation best practices.

 

With a focus on mid-market and enterprise accounts, Nick brings a deep knowledge of best practices to all aspects of client projects including change management, business process documentation & improvement, system configuration, revenue recognition and managed services.

 

With an extensive background in International Business and PSA solutions, Nick is the driving force behind the VFP consultants, helping the team tap into their full potential in order to deliver excellent results.

 

Never one to back down from a challenge, Nick embraces his ever-changing environment and encourages customers to do the same as a way to drive further success down the road. He stresses the importance of clear communication and building strong working relationships in order to effectively articulate a vision for the future of a business.

 

Using his own years of consulting experience as a touchstone, Nick’s focus is on developing talent and ushering in customer success for the VFP team across the board.

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Doug Johnston

Chief Operating Officer

Building scalable large-capacity services teams in enterprise environments for more than 25 years, Doug is focused on operational excellence and builds high-quality and high-growth companies and teams.  


As COO, Doug’s responsibilities encompass overseeing all facets of customer services including a Project Management team, internal operations, and a team of expert consultants. His primary focus lies in fostering a high-performing team and culture, guiding its development, providing support, and offering coaching to optimize efficiency.

Doug’s diverse experiences in industries including software services, government, private sector, medical, and beyond have led to the development of a global team, overseeing projects ranging from small initiatives to multi-million dollar implementations and long-term relationships with clients.


With unwavering determination, Doug strives to establish a top-tier consulting firm in collaboration with VFP’s CEO, Stephanie Taylor. Together they shared a vision that transcends software implementation, aiming to provide value, challenge conventions, and leverage expertise for optimal outcomes. Though strategies shift with growth, the core objective of building an exceptional company remains a constant in Doug’s journey. 


Doug joined VFP in its infancy, with a goal to grow the team and scale the operation – which is now doubling year over year, based on a passion for people matched with a deep sense of purpose. With 2x INC5000 placements under 1000, team growth of more than 10,000%, high customer success ratings and stability within the team, his leadership has proved vital to positive growth and long term stability for VFP. 

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Stephanie Taylor

Chief Executive Officer

A sought-after leader with a 20+ year history working with global Fortune 500 companies, Stephanie is a business process expert with a deep and well-recognized expertise in the Salesforce and Certinia ecosystems, with a focus on Quote-to-Cash, ERP, CRM, and Financial Management.

 

Stephanie founded VFP Consulting to offer companies with access to a 360 approach to not just implementing but managing their technology investments over time, from aligning people, process and product needs to long term management that maximizes the investment and fuels growth and business needs over time. 

 

Front-line experience overseeing 100+ projects and relationships with diverse clients, from mid-market enterprises to billion-dollar enterprises, Stephanie’s expertise spans high-growth businesses, private equity, mergers and acquisitions across various industries. Her leadership at VFP places a premium on the core values behind the name – Vision, Focus, and Passion.

  • Industry:
    Call Center Technology
  • Company Size:
    • 2,000+ employees around the world
    • 2,500+ enterprise, mid-market, and SMB customers in 104 countries
  • Solutions:
    Certinia Professional Services Cloud