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What Our Customers Taught Us: 5 Lessons You Can Apply in Your Own Organization

Insights from the VFP Consulting Team Every customer story at VFP Consulting begins with the same goal: helping people, processes, and platforms work together more effectively. But what makes these transformations stick — and how can other organizations replicate them? As Customer Success Managers, we get a front-row seat to how Salesforce and Certinia (formerly… Continue reading What Our Customers Taught Us: 5 Lessons You Can Apply in Your Own Organization

How Certinia Services Estimator Transformed VFP—and How It Can Transform Your Services Business Too

  Insights from the VFP Consulting Team   In every service organization, estimating is a turning point. It sets expectations, informs staffing, determines margin, and shapes the entire customer experience. Yet at many companies, it’s still powered by spreadsheets, manual calculations, and siloed conversations.   At VFP, we knew this story all too well—because we… Continue reading How Certinia Services Estimator Transformed VFP—and How It Can Transform Your Services Business Too

The Future Consultant: Beyond Configuration in the Age of AI

Insights from the VFP Consulting Team As artificial intelligence becomes embedded in enterprise platforms like Salesforce’s Agentforce, the enterprise technology consulting landscape is shifting faster than ever. The next generation of consultants will not be defined by how well they configure systems but by how well they translate business strategy into intelligent, AI-driven outcomes. The… Continue reading The Future Consultant: Beyond Configuration in the Age of AI

Agentforce and the Rise of AI Governance: Proceed with Caution. 

Insights from the VFP Consulting Team Artificial intelligence is ushering in a new era of enterprise innovation. With the introduction of Salesforce Agentforce, organizations can now generate configurations, automate workflows, and interact with systems using natural language — bringing AI from concept to everyday execution. It’s not just powerful; it’s transformative. But realizing that potential… Continue reading Agentforce and the Rise of AI Governance: Proceed with Caution. 

TSIA Vegas 2025: The AI Moment and Why Fundamentals Still Matter

Insights from the VFP Consulting Team This year’s TSIA World: Interact in Las Vegas had one overarching theme: AI is everywhere, but clarity is not. From hallway conversations to keynote stages, the excitement (and anxiety) around artificial intelligence was palpable. Everyone is trying to figure out how to harness it, but few have a solid… Continue reading TSIA Vegas 2025: The AI Moment and Why Fundamentals Still Matter

PSA for CROs: Streamline Billing and Forecasting

Running a Clinical Research Organization (CRO) is a balancing act. On one side are the scientific and clinical imperatives — advancing studies, enrolling patients, generating accurate data. On the other side are the business realities: sponsor demands, tight budgets, compliance obligations, and the need to keep trials profitable. Too often, CROs manage these competing pressures… Continue reading PSA for CROs: Streamline Billing and Forecasting

Dreamforce ’25: Inside the Era of the Agentic Enterprise

Every year, Dreamforce delivers a glimpse into the future of business technology — but 2025 marked a true turning point.Marc Benioff didn’t just talk about innovation this year. He unveiled a new vision for how organizations will work: the rise of the Agentic Enterprise — where intelligent AI agents operate alongside humans to deliver measurable… Continue reading Dreamforce ’25: Inside the Era of the Agentic Enterprise

Why Your PSA Might Be Hurting More Than Helping—and How to Fix It

Summary: Sometimes, your PSA system can cause more headaches than help. When it’s not aligned with how your teams actually work, it creates confusion instead of clarity. At VFP, we help organizations get their PSA back on track, starting with strategy first, so teams work smarter, leaders gain real visibility, and the business runs smoothly… Continue reading Why Your PSA Might Be Hurting More Than Helping—and How to Fix It

Why Is Your Finance Team Still Manually Creating Expense Lines for Payable Invoices?

In today’s fast-paced business environment, manual processes in finance aren’t just inefficient—they can cost your organization time, money, and strategic agility. Yet many finance teams are still manually entering expense lines, reconciling invoices, and managing payable workflows. It begs the question: why? VFP Consulting, a leader in financial process automation, partners with companies to transform… Continue reading Why Is Your Finance Team Still Manually Creating Expense Lines for Payable Invoices?

Webinar: Inside AI: Real Stories from the Front Lines of Services​

In professional services, change is inevitable—whether from market shifts, internal restructuring, or evolving client needs. The differentiator? Operational resilience.

We are registered Salesforce® & Certinia partners
and honored to be 2X Partner of the Year for Certinia and 3X Inc.5000 winner

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Raul Acosta

Sales Director

As an agile, focused and collaborative team player Raul strives to consistently take a holistic approach and make an impact with each networking experience and partnership forged.

 

With 15+ years of experience in sales strategy, application sales, and relationship management, he excels at solving complex business challenges through data-driven insights, superior customer service, and relevant Salesforce expertise.

 

As a former trusted advisor at Certinia and Salesforce, Raul has successfully implemented strategies that drive revenue, align business units, engage target audiences, strengthen brand image, maximize productivity, develop people, transform processes, and improve overall customer experience, showcasing his commitment to clients, partners, and colleagues.

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Michael Kelly

Engagement Director & Head of Project Management

Michael, with a background in project financial management and analysis, has spent over a decade in various project management roles. Leading clients, project teams, and fellow project managers, he ensures successful project deliveries and implementations. Michael’s PMP Certification enables him to stay current with the latest industry standards and project management practices.

 

Passionate about his field and role, Michael finds fulfillment in successful projects, tangible results, and meeting client needs.

 

Throughout his experience in engagement management Michael has successfully led over 25 clients, projects, and go-lives. He has overseen a project budget portfolio of $25 million per year, managing 21 separate project engagement efforts concurrently for his client base. In his career, Michael has hired, trained, and personally managed a team of over 50 project managers.

 

He has also contributed to the development and training of new agile project methodologies in multiple companies.

 

Currently, at VFP, Michael has played a crucial role in implementing the new agile methodology across all active projects for their client base in 2023.

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Greg Plaisance

Managing Consultant

Throughout his career at VFP, Greg has progressed from the role of Consultant to Senior Consultant and currently serves as a Managing Consultant.

 

With 15 years of experience in the financial services industry, Greg possesses a diverse skill set that spans Retail Banking, Post Audit, and Consulting. He holds 3 Salesforce certifications and 2 Certinia certifications, showcasing his expertise in areas such as Accounting, Revenue Recognition, Billing, and leadership strategy. Greg’s extensive background equips him with a deep understanding of financial processes, enabling him to offer valuable insights and guidance to clients within the industry.

 

Passionate about process improvement, efficiency, and leadership he helps companies by managing the systems that support their core objectives, allowing them to focus on their key goals.

 

Greg aims to build VFP into a premier consulting firm that is highly sought-after by both clients and professionals as a desirable place to work.

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Kristin Hubbard

Managing Consultant

Kristin, a seasoned Salesforce and Certinia professional since 2011 specializes in Financial Management, specifically focusing on areas such as Billing, Revenue, and Accounting.

 

With a degree in Accounting, Kristin began her career as a Billing Specialist, where she actively contributed to the implementation of Salesforce and Certinia, showcasing her problem-solving skills and passion for process improvement.

 

Recognizing her abilities, she transitioned to the role of Certinia Administrator, playing a crucial role in the system’s global rollout. Later, as a Business Systems Manager, she assumed responsibility for the entire Salesforce platform. Motivated by her love for the job and a desire to help multiple organizations, Kristin pursued consulting, specializing in Certinia ERP and leading consultant teams for approximately eight years.

 

Since 2018, she has played a vital role in planning and executing the Florida Dreamin event. Recognized as a Salesforce MVP in 2023, she holds 7 Salesforce and 1 Certinia certification, demonstrating her expertise and dedication to growth.

 

Kristin understands the value of embracing technology and streamlining processes to reduce costs and enhance profitability. With expertise in Salesforce and Certinia, she guides organizations to implement efficient systems, optimize operations, and achieve financial success.

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Ty alibhai

Managing Consultant

Ty is a seasoned consulting leader who has focused his experience over the last 15 years on the Salesforce platform and solutions in its ecosystem. He brings 20+ years of business knowledge, consulting experience, and a knack for successful Salesforce and Certinia implementations in the quote-to-cash space. Ty has successfully implemented technology solutions such as Salesforce and Certinia to over 100+ customers over his career and has led/managed consultant teams of 5-10 people.

 

Graduating from UC Berkeley’s Haas Business School and with a strong background in Computer Science, he launched his career in technology consulting. He focused his career on the Salesforce platform after experiencing success at Salesforce in the early 2000s and growing that knowledge with consulting partners the latter half of his career. His knowledge spans multiple industries, solutions, and market segments from SMB to Enterprise level experience.

 

As part of his role at VFP, he effectively manages a team of consultants, empowering them to achieve their career objectives. He also leads project teams and ensures the seamless adoption of technology, thereby driving client success at VFP.

 

Driven by a strong desire to make a positive impact on customers’ lives by simplifying their experience with new systems he excels as a leader, mentoring consultants and guiding project teams to successful outcomes.

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Nick Anderson

Managing Consultant

A global Salesforce and Certinia consulting and implementation leader, Nick is an expert in his field with more than 8 years of experience on the platform, specializing in Quote to Cash and Professional Services Automation best practices.

 

With a focus on mid-market and enterprise accounts, Nick brings a deep knowledge of best practices to all aspects of client projects including change management, business process documentation & improvement, system configuration, revenue recognition and managed services.

 

With an extensive background in International Business and PSA solutions, Nick is the driving force behind the VFP consultants, helping the team tap into their full potential in order to deliver excellent results.

 

Never one to back down from a challenge, Nick embraces his ever-changing environment and encourages customers to do the same as a way to drive further success down the road. He stresses the importance of clear communication and building strong working relationships in order to effectively articulate a vision for the future of a business.

 

Using his own years of consulting experience as a touchstone, Nick’s focus is on developing talent and ushering in customer success for the VFP team across the board.

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Doug Johnston

Chief Operating Officer

Building scalable large-capacity services teams in enterprise environments for more than 25 years, Doug is focused on operational excellence and builds high-quality and high-growth companies and teams.  


As COO, Doug’s responsibilities encompass overseeing all facets of customer services including a Project Management team, internal operations, and a team of expert consultants. His primary focus lies in fostering a high-performing team and culture, guiding its development, providing support, and offering coaching to optimize efficiency.

Doug’s diverse experiences in industries including software services, government, private sector, medical, and beyond have led to the development of a global team, overseeing projects ranging from small initiatives to multi-million dollar implementations and long-term relationships with clients.


With unwavering determination, Doug strives to establish a top-tier consulting firm in collaboration with VFP’s CEO, Stephanie Taylor. Together they shared a vision that transcends software implementation, aiming to provide value, challenge conventions, and leverage expertise for optimal outcomes. Though strategies shift with growth, the core objective of building an exceptional company remains a constant in Doug’s journey. 


Doug joined VFP in its infancy, with a goal to grow the team and scale the operation – which is now doubling year over year, based on a passion for people matched with a deep sense of purpose. With 2x INC5000 placements under 1000, team growth of more than 10,000%, high customer success ratings and stability within the team, his leadership has proved vital to positive growth and long term stability for VFP. 

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Stephanie Taylor

Chief Executive Officer

A sought-after leader with a 20+ year history working with global Fortune 500 companies, Stephanie is a business process expert with a deep and well-recognized expertise in the Salesforce and Certinia ecosystems, with a focus on Quote-to-Cash, ERP, CRM, and Financial Management.

 

Stephanie founded VFP Consulting to offer companies with access to a 360 approach to not just implementing but managing their technology investments over time, from aligning people, process and product needs to long term management that maximizes the investment and fuels growth and business needs over time. 

 

Front-line experience overseeing 100+ projects and relationships with diverse clients, from mid-market enterprises to billion-dollar enterprises, Stephanie’s expertise spans high-growth businesses, private equity, mergers and acquisitions across various industries. Her leadership at VFP places a premium on the core values behind the name – Vision, Focus, and Passion.

  • Industry:
    Call Center Technology
  • Company Size:
    • 2,000+ employees around the world
    • 2,500+ enterprise, mid-market, and SMB customers in 104 countries
  • Solutions:
    Certinia Professional Services Cloud